FAQ

Frequently Asked Questions

Frequently Asked Questions

Here are some of the frequently asked questions by our customers

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  • How do I open an account with Assured Trust Bank?

    To open an account with Assured Trust Bank, you can visit our website and follow the easy-to-use online account opening process. Alternatively, you can visit one of our branches and our friendly staff will guide you through the account opening procedure, ensuring a smooth and hassle-free experience.

  • What documents do I need to open a personal account?

    To open a personal account, you will typically need to provide identification documents such as a valid passport or national ID card, proof of address (such as a utility bill or bank statement), and any additional documents specific to your country's regulations. Our customer service team will be happy to provide you with detailed information and assist you throughout the account opening process.

  • How can I access my accounts online?

    Assured Trust Bank provides a secure and user-friendly online banking platform. Simply visit our website and click on the "Online Banking" or "Login" button. Enter your login credentials, such as your username and password, to access your accounts. If you haven't registered for online banking yet, you can easily sign up on our website or contact our customer service for assistance.

  • What if I forget my online banking password?

    If you forget your online banking password, you can click on the "Forgot Password" or "Reset Password" option on the login page. Follow the instructions provided to reset your password securely. If you encounter any difficulties, our customer service team will be available to assist you in recovering your account access.

  • How can I contact customer support?

    You can contact our customer support team by phone at [phone number] or via email at support@assuredtrustbank.com. Our dedicated team is available to assist you with any inquiries, concerns, or support you may need regarding your banking relationship with Assured Trust Bank.

  • What are the fees associated with certain transactions or services?

    The fees associated with specific transactions or services may vary. We strive to maintain transparent and competitive pricing, and our fee schedule is available on our website or can be obtained from our branches. We encourage you to review the fee schedule or reach out to our customer service for detailed information on specific fees.

  • Can I apply for a loan or credit card online?

    Yes, you can apply for a loan or credit card online through our website. We provide a user-friendly online application process that allows you to submit your application securely. Alternatively, you can also visit one of our branches to apply in person. Our loan and credit card offerings are subject to eligibility criteria and approval.

Do You Have Any Questions

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